Terms and conditions

Namaste, Welcome

Please read these Terms carefully as by using any part of this website www.dr-gupta.shop, including completing any customer registration with us and/or placing any order on the website, you will be deemed to have understood and agreed to be bound by these Terms. These Terms are a contract between us and you may wish to print a copy for future reference. We may revise these Terms at any time by updating this posting. You should therefore check this Website from time to time to review the then current Terms to ensure that you are at all times fully aware of our current Terms. Any changes are effective immediately upon posting to the Website. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Website. If you do not agree with these Terms, then you must cease use of this Website immediately.

Use of website and registration

When you register to use the Website and to be the holder of a valid debit / credit Banks card and you have to be 18 years of age or older. Further, you hereby represent and warrant that the personal information, which you are required to provide when you register as a customer is true, accurate and current in all respects. It is your responsibility to inform us of any changes to that information (including your e-mail address) by contacting us at i[email protected]. You are responsible for all use of the Website made by you and for preventing unauthorised use of your user’s name and password. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your user’s name and password, please notify us immediately. If following registration with the Website you decide that you no longer wish to remain registered with the Website, you may cancel your registration (or inform us by sending notice of cancellation to [email protected]). This Website might include discussion forums or other interactive areas and the user may interact with these areas only for non-commercial purposes. You are solely liable for any material you upload or transmit. You agree not to use the Website to do any of the following: Upload, post, e-mail, transmit, distribute or otherwise publish any message, information, text or other material that Dr Gupta’s deems to be unlawful, libellous, pornographic, harassing, racially, ethnically or otherwise objectionable; Upload or transmit any material that would constitute or encourage a criminal offence or violate the rights of any party; Upload, e-mail, transmit, or otherwise make available any material that might infringe any patent, trademark, trade secret, copyright, or intellectual property of any party; Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; Upload, post, e-mail, transmit, or otherwise make available any material that contains software viruses or programs designed to negatively affect the functionality of any system, computer software, hardware or telecom.

Placing an order with us

You place your order by clicking on the submit order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website. Once you have placed your order, we will send to you an acknowledgement email detailing the Goods that you have ordered, a payment reference and the value of your order which will be debited from your credit card or PayPal (MasterCard, Visa Card, Visa Electron, American Express, etc.). You will be sent an invoice together with the Goods ordered including other invoice processing costs such as shipping etc. Non-acceptance of an order may be a result of one of the following: The product you ordered being unavailable from stock or; Our inability to obtain authorisation for your payment or; The identification of a pricing or product description error or; You not meeting the eligibility to order criteria set out in these Terms. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone to advise you of this as soon as possible. You will be given a full refund of what you have paid in relation to any such non-fulfilled order.


The price of the Goods shall be the price quoted on the Website on the date of acceptance of the order by us. If we find a pricing error on our website, we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price or cancelling it. For the avoidance of doubt, we are neither bound nor liable in any way to provide Goods to you on the basis of any pricing error (obvious or otherwise) found or posted on our website. When the ordered goods on the basis of the prepayment / invoice are paid at Product’s company account – insight into the exchange rate euro, dollar – rupias is important for the price money; With a credit card – PayPal (MasterCard, Visa Card, Visa Electron, American Express, etc.); After confirmation of the receipt of the order, it is not possible to change the content of the order or of the final amount of the order. The price includes the transport of the product across India to the product shipping base in Europe, and the final price it is include delivery products from India / Asia – as from a local delivery service such as a post office or fast post (GLG, TNT, DHL, etc.). The procedure and the cost of import (customs cost) of the product are not included in the price – the buyer / costumer must pay it at the time of the take-over of the products on the basis of the legislation in force in his country.


Dr Gupta Shop Ltd., undertakes to contractually arrange and at the same time describe mutual obligations with all selected partners of professional cooperation in the same form of agreed mutual relations / contract which is aimed at quality – order & packaging of products for the benefit of the combined purchase via the website www.dr-gupta.shop. Each partner – manufacturer, supplier of the product packs it in quality at its place of production from Monday to Friday and every Saturday in the current month, it is sent by post or other exemplary transport to the shipping office of Dr Gupta Shop Ltd., in Delhi, India. After reviewing all the products in Delhi, all ordered desired products, which were ordered from Monday to Friday in the current month, are sent in the succeeding week from Monday to Friday to the address of the customer who made purchases through the website www.dr-gupta.shop. Every effort is made to ensure that your order is dispatched within 10-15 working day of order paid by credit card or PayPal (MasterCard, Visa Card, Visa Electron, American Express, etc.) subject to events that are beyond our reasonable control. If expected dispatch is longer than 15 working days, we will part ship your order from warehouse, or contact you to advise of expected delivery times. We use express couriers, depending on the service level required or requested. Delivery from India in the countries EU and non-EU outside delivery address by these methods usually takes between 15-20 working days. In light of these delivery times, you accept that time is not of the essence although we will make every effort to ensure that your order is processed and your Goods delivered as quickly as possible. In case of delivery delays, as well ask for your understanding out of respect for the culture of holiday celebration in India. The entire delivery depends mainly on the delivery / transport mode, which can be either aviation or shipping by boat, as well as from a local delivery service such as a post office or fast post (GLG, TNT, DHL, etc.). In case of delivery delays, we ask for your understanding out of respect for the culture of holiday celebrations in India.

Risk and ownership

Risk of damage or loss of the Goods shall pass to you on delivery or, if you fail to take delivery of the Goods, at the time when the Goods are delivered (or delivery is attempted) to you in accordance with your instructions. Title in the Goods shall pass to you upon delivery of the Goods and on our receipt of full payment. Legal ownership of the Goods will immediately revert to us if we refund any such payment to you or if the Goods are returned in accordance with any cancellation, refund, return or exchange policy as posted on this website.

Damaged goods

You should inspect the Goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt of Goods. The incorrectly Goods should be promptly sent back to us including the original invoice and packaging in their original packaging in an undamaged condition. If the Good are too damaged, please send us, photographic evidence so we can make a search for an injury about the damage or defective Goods. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered. Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Shipping charge would not be included in the refund value of your order, as these are non-refundable charges. In case of any problem or quality issue with the product, we exchange the product. All you need to do is to email us on [email protected] within up to 2 working days of delivery and our Customer Care will be happy to assist you. We will then offer you a full refund or replacement including postage. If you paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank account / card / wallet in 5-10 working days. For cash on Delivery orders, Dr. Gupta will issue a cheek in the name of billing customer and dispatch to billing address. Once your return / refunds request has been accepted, the process will be completed within 7-21 business days. After delivery, Dr. Gupta is not responsible if the goods are damaged by the carrier that delivers the goods. If the goods are damaged (as from a local delivery service such as a post office or fast post – GLG, TNT, DHL, etc.), by the carrier that delivers the goods, they will be returned to them directly for the costs of the service carrier / delivery.

Description of goods

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. However, although we aim to keep the Website as up to date as possible, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. We try to include as much information as we feel necessary for you to make an informed choice. The colours on your screen and any product descriptions should be used as a guide only.

Intellectual property

You acknowledge and agree that all intellectual property and other proprietary rights (including, but not limited to, copyright and trademarks) and all technical, business or similar information (including but not limited to, all designs, documents, photographs and other materials relating to the Goods) created by us (and or any applicable licensors) shall be, and shall remain our property (or the property of our licensors, as applicable). All design, text, graphics, layout, software and all other materials on this Website are protected by copyright, trademark and other proprietary rights and belongs to us (or our licensors, where applicable) and all such rights remain reserved. We give no permission in respect of the reproduction or use for any purpose of any brand names, product names, designs or other material shown on this Website in which intellectual property rights subsist. Unless otherwise stated, users may view, print and download the contents for their own personal, non-commercial use only; the contents must not be used for commercial or business purposes or incorporated in any work or in any publication in any form without prior written permission from us or any applicable licensor or copyright owner.

Representations, warranties and limitation of liability

The Website is presented on an “as is” basis. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent that such representations and warranties are not excludable by law. The information displayed is of a general nature and is not intended to address your particular requirements or constituting any form of advice, recommendation or arrangement by us. We make all reasonable efforts to ensure that the information on our website is accurate and up-to-date. However, you should always independently check any information before you rely on it. We do not represent or warrant that the information accessible via this Website is accurate, complete or current and we do not accept liability for any loss whatsoever arising from any inaccuracy or information that is out of date. Although we accept that we are obliged to take every reasonable step to ensure authenticity of your Banks credit card transactions or account, we are not held liable for any damage or loss due to any misuse by any other person of your credit card details.

Third party links

We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Our website may contain links to other internet sites operated by third parties. We may provide such links for your convenience only, and links from this Website to any other website do not imply that we approve of, endorse, or recommend that website. We assume no responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.

Further conditions

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Goods from us, and supersede and govern all prior proposals, agreements, or other communications. No variation of these Terms shall apply unless agreed in writing by us / E-mail. Due to our policy of updating and improving the Website, we may alter the content of this Website at any time. You shall not transfer, assign or sub-contract any obligations under these Terms without our prior consent in writing. No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence in relation to these Terms as regards to any of the times, dates and/or periods mentioned herein. We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website. We reserve the right to refuse to supply Goods to any person for any reason whatsoever, to withdraw any Goods or offers from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Goods or offers from this Website whether or not such Goods have been sold or such offers have been extended, removing or editing content on the website or refusing to process a transaction or unwinding or suspending any transaction after such processing has begun.

Enquiries, comments, and complaints

We hope that you will be delighted by your shopping experience with us. However, if you are dissatisfied with a product or service provided by us, please contact us quoting your unique transaction number and provide us with the details and/or nature of complaint. We will try to resolve your issue as quickly and easily as possible. We can be contacted at [email protected], we accept e-mail from Monday to Friday. Any formal legal notices should be sent to us at our address in India, provided by registered post. Any formal legal notices that we send to you shall be sent to you by registered post at the last known address provided by you and receipt by you shall be deemed. Receipt of such notice shall be deemed to have taken place two working days after posting. Registered post mail is a mail service offered by postal services in many countries which allows the sender proof of mailing via a mailing receipt. We accept complaints only two days after receiving the product at your purchase address or the address of receiving the product.


Last Updated: December, 2023